• Account Manager

    Job Locations US-IL-Rolling Meadows
    Posted Date 1 week ago(10/12/2018 10:02 AM)
    # of Openings
    1
    Category
    Project Management
    Division
    Maintenance
  • Overview

    The Account Manager has a specific delivery responsibility to the company for the quality, schedule, profitability and client satisfaction of assigned customer relationships and projects. The incumbent is primarily responsible for team leadership, ensuring the performance of direct reports in daily operations, and effective planning, coordination and on time execution of work.  He or she will verify all work is within budget and attains or exceeds project profit goals, while promoting and enhancing client relationships. 

     

    Why We Work Here:

     

    + Supportive and friendly culture

    + Growth opportunities (Tuition Assistance, Internal Training, Promotions)

    + Competitive Pay & Comprehensive Benefits Coverage

    + 401(K)

    + Company paid Holidays, Sick time and Vacation time

    + We see our work everywhere!

    + Manage national accounts for Fortune 500 companies

     

    Summary: Icon is one of the nation’s largest brand implementation companies. We are made up of 400+employees nationwide who roll up their sleeves, dive into the details and bring our clients’ brands to life!

    Responsibilities

    • Validating and setting service scope, goals, and objectives, margins and budgets.
    • Planning and executing service timelines, responsibilities and service level agreements (SLA’s).
    • Demonstrated ability to proficiently perform all the functions and responsibilities of subordinate Service Manager (SM) Position.
    • Insuring that maintenance and repairs, retrofit, new sign and related products are permitted, customer and landlord approved, manufactured, and installed on schedule to meet or exceed the customer expectations.
    • Insuring that accurate billing and receivable collection occurs.
    • Responsible for performance management process including selection, hiring, terminations and merit reviews for all team members. Delegating tasks and validating correct and on time deliverable.
    • Responsible for creating a customer service culture of exceeding customer requirements and expectations.
    • Mentoring of all subordinate positions, helping them to learn and achieve end goal of customer service excellence.
    • Building relationships with the customer as well as finding ways to expand services to the customer.

     

    Typical Challenges:

    • Communication:
      • Ensuring internal staff are communicating frequently and honestly, including employee and customer communications.
    • Problem Solving:
      • Being a source of knowledge and guidance for service management teams and on job site questions. Critical to have issue escalation and resolution to ensure customer SLA’s
    • Knowledge
      • Understanding each customer’s requirements, sign standards, processes and procedures to ensure team is exceeding customers’ expectations.
      • Critical thinking and actions required to grow the account and increase revenue while finding ways to add value to the services we provide the customer.
      • Fast paced environment – You will hit the ground running and stay engaged with steady demands. Organization is a requirement as well as the ability to prioritize and execute tasks.

    Year 1 Goals:

    • Build a reputation as a leader internally and to customers by consistently and accurately solving problems, answering questions, and organizing people and resources.
    • Execute jobs/projects on time, meet customer expectations and margins.
    • Train team on processes, procedures, expectations, and company goals.

    Qualifications

    • 5 years of progressive account management experience, preferably with a large sign/maintenance company or in the construction industry operating on a regional or national level.
    • Prior experience directing cross-functional teams engaged in similar multi-site/customer projects.
    • Proven negotiation skills.
    •  Exceptional social/interpersonal and leadership skills
    • Willing to travel nationally (auto & flight) up to 25%
    • Must be in the office Mon-Fri between 8AM and 5PM, as well as answer calls or emails before and after typical work hours and on weekends (50+ hour weeks)

     

     

    EEO/MFDV

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