• Vendor Manager

    Job Locations US-FL-Clearwater
    Posted Date 3 weeks ago(6/1/2018 11:27 AM)
    # of Openings
    Account Management
  • Overview



    The Vendor Manager (VM) has the overall delivery responsibility to the company for the execution schedule, quality, profitability and client satisfaction of work performed by our subcontractor base. VM will manage the Vendor relationships in territory assigned ensuring on time repairs, negotiated rate, and quote assessment. The incumbent is primarily responsible for ensuring the timely execution of repairs, and improving our target margins. The incumbent will be efficient in effective planning, coordination, negotiations and on time execution of work.  He or she will verify all work is within SLA, budget and attains or exceeds project profit goals, while promoting and enhancing vendor relationships.  


    Top Reasons to Work at Icon: 


    + Growth opportunities (promotions, Tuition Assistance program)

    + Competitive Pay & Benefits

    + 401(K)

    + Friendly Culture

    + Work with Global Fortune 500 Organizations


    • Dispatch all subcontracted repairs for On Call Maintenance and Project Manager. This includes finding the right resources in assigned territory, negotiating best rates and response time, components required (using history and notes), and issuing PO’s to execute the work. (30%)
    • Daily follow up with all vendors in assigned territory, ensuring on time response/schedule, quote response and approval, problem solving to ensure progression of order repairs and completion. This includes updating date field and notes in the order to keep Service Manager dashboard up to date. (30%)
    • Build Vendor relationship, rate vendor performance, print scorecard (quarterly) and where action required, email to vendor with action plans for improvement of response time, rates, emergency response, communication, etc. Top 5 vendor scorecard should be acknowledged positively. (5%)
    • Verify work performed matches invoice received, along with meeting full documentation and close out requirements, negotiate final billing from vendor, approve and process invoices (upload in document file for order). (20%)
    • Problem Solving - Drive completion of each order in your assigned territory ensuring the urgency of repair and escalation of open issues. Problem solving is a major factor of this position, along with ensuring the right resources are aligned to execute requirements. (15%)

    Typical Challenges:

    • Communication:
      • Ensure maximum communication with Service Manager on their accounts, frequently and honestly.
      • Daily order updates
      • Push notification for product or component requirements
      • Daily communication with Vendors in assigned territory on open orders
      • Negotiating SLA’s, rates, and quoted projects


    • Problem Solving:
      • Be a source of knowledge and problem solving for service management teams on job site questions/issues for sign maintenance, repair and lighting projects.
      • Organizing resources in assigned territory to ensure a primary vendor, secondary vendor, etc. to ensure we meet both SLA’s and Margin goals
      • Ensure Vendors are provided the inventory prior to response to improve repair on first visit (if provided, second trip should not be paid)
      • Where not noted in system, advise AM’s where SLA’s, NTE’s, quote process or other customer specific requirement is not properly noted on Program setup or Site Master/Order requirements

    Year 1 Goals:

    • Meet/Exceed Customer SLA’s
    • Reduce number of trips required to troubleshoot and get the right resource on site on first trip
    • 2% above target margin
    • Build relationships with Vendors for maximum benefit of Icon
    • Build database of Vendors and back up vendors by territory
    • Negotiate and establish Vendor pricing and update capabilities in ERP
    • Execute projects on time and on budget


    • 1-2 years progressive multi-site project management experience preferably with a large sign/maintenance company or in the construction industry operating on a regional or national level.
    • Prior experience directing multi-site projects working with subcontractors/vendors.
    • Proven negotiation skills
    • Exceptional social/interpersonal skills
    • Travel is less than 5%, but may need to hold regional vendor meeting of expectations or negotiate a preferred rate/response in person.
    • Must be in the office Mon-Fri between 8AM and 5PM, as well as answer calls or emails before and after typical work hours and on weekends (expectation is 45-50 hour weeks)
    • This is not a “work from home” position, requires collaboration with Service Managers and management to troubleshoot and execute repairs


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