Service Manager

Job Locations US-IL-Rolling Meadows
Posted Date 2 weeks ago(1/31/2018 2:34 PM)
# of Openings
1
Category
Project Management
Division
Maintenance

Overview

The Service Manager is primarily responsible for managing projects involving customer deliverables, SLA’s and requirements for specific accounts and their sign maintenance and repair services requirements through its three major phases: Development, Planning and Execution.

This is an entry level position.  This position does not include supervisory functions of others.

Why We Work Here:

 

+ Supportive and friendly culture

+ Growth opportunities (Tuition Assistance, Internal Training, Promotions)

+ Competitive Pay & Comprehensive Benefits Coverage

+ 401(K)

+ Company paid Holidays, Sick time and Vacation time

+ We see our work everywhere!

+ Manage national accounts for Fortune 500 companies

 

Summary: Icon is one of the nation’s largest brand implementation companies. We are made up of 400+employees nationwide who roll up their sleeves, dive into the details and bring our clients’ brands to life!

 

Responsibilities

  • 35% Project completion, including but not limited to:
    • Following up with customers and provide verification of completion
    • Understanding and implementing customer contracts/pricing/SLAs, etc.
  • 35% Multi-task communication on all service orders (customers direct, 3rd party, internal)
  • 10% Negotiation with subcontractors/customers
  • 10% Admin/billing/organization
  • 10% Verify scope, Order entry/data entry

Qualifications

  • Strong customer service skills
  • Computer Skills - Microsoft Outlook and Excel
  • Organizational skills
  • Strong Written/Oral communication
  • Ability to multi-task
  • Basic understanding of business financials/math
  • Attention to detail
  • Team Player
  • Flexibility

EEO/MFDV

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