Service Manager II

Job Locations US-IL-Rolling Meadows
Posted Date 4 weeks ago(1/23/2018 2:19 PM)
# of Openings
1
Category
Project Management
Division
Maintenance

Overview

The Service Manager II is primarily responsible for managing the customer deliverables, SLA’s and requirements for specific accounts and their sign maintenance and repair services requirements through its three major phases: Development, Planning and Execution. 

Why We Work Here:

 

+ Supportive and friendly culture

+ Growth opportunities (Tuition Assistance, Internal Training, Promotions)

+ Competitive Pay & Comprehensive Benefits Coverage

+ 401(K)

+ Company paid Holidays, Sick time and Vacation time

+ We see our work everywhere!

+ Manage national accounts for Fortune 500 companies

 

Summary: Icon is one of the nation’s largest brand implementation companies. We are made up of 400+employees nationwide who roll up their sleeves, dive into the details and bring our clients’ brands to life!

 

Responsibilities

The SM II communicates directly with the customer, executing and exceeding customer requirements as well as all elements of maintenance and repair services provided. This encompasses:

  • Validating service scope, goals, and objectives, margins and budgets
  • Planning service timelines, responsibilities and service level agreements (SLA’s)
  • Insuring that maintenance and repairs, retrofit, new sign and related products are permitted, customer and landlord approved, manufactured, and installed on schedule to meet or exceed the customer expectations.
  • Insuring that accurate billing occurs.
  • Responsible for creating a customer service culture of exceeding customer requirements and expectations
  • Mentoring of all peers and subordinate positions, helping them to learn and achieve end goal of customer service excellence
  • Building relationships with the customer as well as finding ways to expand services to the customer
  • This position includes critical thinking and actions required to grow the account based and increase revenue while finding ways to add value to the services we provide the customer
  • The best candidate will show urgency to our customer goals, will communicate well, and live the customer care & value proposition
  • Overnight travel to customer locations for planning, periodic review, and closeout meetings is required

 

Qualifications

  • At least 2 years of Project or Service Management ExperienceBachelor’s degree (B.A.) from four year college or university preferred or equivalent work experience. Business majors preferred.
  • Demonstrates ability to collect, develop and present information to sales management, customers, construction sub-contractors, manufacturers, and senior management.
  • Have ability to work with Service Management Software to manage project requirements.
  • Has demonstrated ability to use MS Excel, Word, Access, Project, and PowerPoint.

EEO/MFDV

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