Service Manager

US-CA-Rancho Cucamonga
1 month ago(12/19/2017 8:01 AM)
# of Openings
1
Category
Project Management
Division
Maintenance

Overview

The Service Manager is primarily responsible for managing the customer deliverables, SLA’s and requirements for specific accounts and their sign maintenance and repair services requirements through its three major phases: Development, Planning and Execution.

Responsibilities

  • 35% Project completion, including but not limited to:
    • Following up with customers and provide verification of completion
    • Understanding and implementing customer contracts/pricing/SLAs, etc.
  • 35% Multi-task communication on all service orders (customers direct, 3rd party, internal)
  • 10% Negotiation with subcontractors/customers
  • 10% Admin/billing/organization
  • 10% Verify scope, Order entry/data entry

Qualifications

  • Computer Skills - outlook and excel
  • Organizational skills
  • Written/Oral communication
  • Ability to multi-task
  • Basic understanding of business financials/math
  • Attention to detail
  • Team Player
  • Flexibility

EEO/MFDV

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