Account Manager

US-IL-Rolling Meadows
2 weeks ago
# of Openings
1
Category
Account Management
Division
Signage

Overview

  

The Account Manager has a specific delivery responsibility to the company for the quality, schedule, profitability and client satisfaction of assigned customer relationships and projects. The incumbent is primarily responsible for team leadership, ensuring the performance of direct reports in daily operations, and effective planning, coordination and on time execution of work.  He or she will verify all work is within budget and attains or exceeds project profit goals, while promoting and enhancing client relationships.  

 

Why We Work Here:

+ Supportive and friendly culture

+ Growth opportunities (Tuition Assistance, Internal Training, Promotions)

+ Competitive Pay & Benefits

+ 401(K)

+ Company paid Holidays, Sick time and Vacation time

+ We see our work everywhere!

+ Manage national accounts for Fortune 500 companies

Summary: Icon is one of the nation’s largest brand implementation companies. We are made up of 400+ employees nationwide who roll up their sleeves, dive into the details and bring our clients’ brands to life!

 

Responsibilities

Responsibilities:

  • Interview, coordinate and manage performance expectations of customer service employees with performance measures and customer SLA’s, and contractor’s. (25%)
  • Develop, educate, and train direct reports and contractors using signage project management methods and procedures as well as general business and communication skills. (25%)
  • Maintain and optimize financial success of projects through consistent review of financial status, budgets and cost reports. Manage the business’ requirements for margin control, timely billing/collections and procedures for documentation and delivery. (25%)
  • Execute program strategies for each secured signage program. (25%)

Typical Challenges:

Communication:

  • Ensuring internal staff are communicating frequently and honestly, including employee and customer communications.

 

Problem Solving:

  • Being a source of knowledge and guidance for sign project management teams and on job site questions.
  • Organizing subcontractors for multi-site, national projects simultaneously to ensure that teams have the right people in the right places to complete the projects.

 

Year 1 Goals:

  • Build a reputation as a leader internally and to customers by consistently and accurately solving problems, answering questions, and organizing people and resources.
  • Execute projects on time and on budget.

 

Qualifications

  •  3-5 years progressive multi-site project management experience preferably with a large sign/maintenance company or in the construction industry operating on a regional or national level.
  • Prior experience directing cross-functional teams engaged in similar multi-site projects.
  • Proven negotiation skills
  • Exceptional social/interpersonal and leadership skills
  • Willing to travel nationally (auto & flight) up to 25%
  • Must be in the office Mon-Fri between 8AM and 5PM, as well as answer calls or emails before and after typical work hours and on weekends (50+ hour weeks)

 

PM18 


EEO/MFDV

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