Senior Program Manager - Maintenance Division

US-IL-Rolling Meadows
1 week ago
# of Openings
1
Category
Installation - Maint - Repair
Division
Maintenance

Overview

The Senior Program Manager (SPM) has the overall delivery responsibility to the company for the quality, schedule, profitability and client satisfaction of assigned customer relationships and projects. The incumbent is primarily responsible for operational leadership, ensuring the performance of direct reports in daily operations, and effective planning, coordination and on time execution of work.  He or she will verify all work is within budget and attains or exceeds project profit goals, while promoting and enhancing client relationships.  

 

Why We Work Here:

 

+ Supportive and friendly culture

+ Growth opportunities (Tuition Assistance, Internal Training, Promotions)

+ Competitive Pay & Comprehensive Benefits Coverage

+ 401(K)

+ Company paid Holidays, Sick time and Vacation time

+ We see our work everywhere!

+ Manage national accounts for Fortune 500 companies

 

Icon is one of the nation’s largest brand implementation companies. We are made up of 400+employees nationwide who roll up their sleeves, dive into the details and bring our clients’ brands to life!

Responsibilities

Major Responsibilities:

  • Hire, coordinate and manage performance expectations of customer service employees with performance measures and customer SLA’s, and contractor’s. (25%)
  • Develop, educate, and train direct reports and contractors using maintenance project management methods and procedures as well as general business and communication skills. (25%)
  • Maintain and optimize financial success of projects through consistent review of financial status, budgets and cost reports. Manage the business’ requirements for margin control, timely billing/collections and procedures for documentation and delivery. (25%)
  • Developing Program strategies for efficiencies and methodologies for each secured program and working on strategies for new maintenance work. (25%)

Typical Challenges:

  • Communication:
  • Ensuring internal staff are communicating frequently and honestly, including employee and customer communications.
  • Ensuring internal staff are communicating to customers frequently and honestly, such as Service Managers reporting status and issues to customers.
  • Problem Solving:
  • Being a source of knowledge and guidance for service management teams on job site questions/issues for sign maintenance, repair and lighting projects.
  • Organizing resources for multi-site, national projects simultaneously to ensure that teams have the right people in the right places to complete the projects.

Year 1 Goals:

  • Successfully operate as a profit center for the company by managing a team of 10-15 service managers, multiple customers, and a $10M budget.
  • Build a reputation as a leader internally and to customers by consistently and accurately solving problems, answering questions, and organizing people and resources.
  • Execute projects on time and on budget.

Qualifications

Minimum Requirements:

  • 5-7 years progressive multi-site project management experience preferably with a large sign/maintenance company or in the construction industry operating on a regional or national level.
  • Prior experience directing cross-functional teams engaged in similar multi-site projects.
  • Proven negotiation skills
  • Exceptional social/interpersonal and leadership skills
  • Willing to travel nationally (auto & flight) up to 25%
  • Must be in the office Mon-Fri between 8AM and 5PM, as well as answer calls or emails before and after typical work hours and on weekends (50+ hour weeks)

 PM18

 EEO/MFDV

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