Service Manager

US-IL-Elk Grove Village
2 months ago
# of Openings
1
Category
Project Management
Division
Maintenance

Overview

The Service Manager is primarily responsible for managing the customer deliverables, SLA’s and requirements for specific accounts and their sign maintenance and repair services requirements through its three major phases: Development, Planning and Execution.

 

Why We Work Here:

 

+ Supportive and friendly culture

+ Growth opportunities (Tuition Assistance, Internal Training, Promotions)

+ Competitive Pay & Comprehensive Benefits Coverage

+ 401(K)

+ Company paid Holidays, Sick time and Vacation time

+ We see our work everywhere!

+ Manage national accounts for Fortune 500 companies

 

Summary: Icon is one of the nation’s largest brand implementation companies. We are made up of 400+employees nationwide who roll up their sleeves, dive into the details and bring our clients’ brands to life!

 

Responsibilities

  • 35% Project completion, including but not limited to:
    • Following up with customers and provide verification of completion
    • Understanding and implementing customer contracts/pricing/SLAs, etc.
  • 35% Multi-task communication on all service orders (customers direct, 3rd party, internal)
  • 10% Negotiation with subcontractors/customers
  • 10% Admin/billing/organization
  • 10% Verify scope, Order entry/data entry

Qualifications

  • Computer Skills - outlook and excel
  • Organizational skills
  • Strong communication skills, both written and verbal
  • Ability to multi-task
  • Basic understanding of business financials/math
  • Attention to detail
  • Team Player
  • Traits: ambitious, hardworking, strong capacity for problem solving

EEO/MFDV

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